The European quality standard EN 15038 for translation services describes the required processes and resources that language service providers must use in order to be EN 15038 certified.
The EN 15038 translation services standard offers both language service providers and their clients a description and definition of the entire service; at the same time it is designed to guide service providers with a set of procedures and requirements to meet market needs.
EN 15038:2006 covers the core translation process and all other related aspects involved in providing the service, including quality assurance and traceability. Strength in selecting the best human and technical resources, project management capability and important procedures to ensure quality are all requirements to pass in order to gain the EN 15038 certification. The development and maintenance of documented quality management system helps to coordinate the complete process for preparation, translation, checking, revision, proofreading and final verification.
The EN 15038 standard was published in 2006 by the European Committee for Standardization specifically for the translation industry to define the processes producing quality translation services that are fit for purpose. It has influenced the global industry with a benchmark for services. EN 15038 has been submitted to ISO TC 37 for further development and it is expected that ISO 17100 will soon be approved and published as a universal standard.
LTC was one of the first companies certified to the EN15038 standard for translation services. In fact, LTC surpasses the basic guidelines and performs further procedures as part of a complete solution. These include the preparation of documents, translation, revision, monitoring consistency, delivery and more. By upholding superior service performance and quality, any improvements can be continuously identified.